The visit gave the students a first-hand chance to develop a more profound insight into one of Africa’s premier telecommunications firms.
Sixty-five master’s degree students undertook a supervised visit to three significant MTN sites in Lagos: the MTN Service Center and Ikoyi Switch located at Aromire, the Roof-top Plaza, as well as the organization’s main office in Falomo.
This program aimed to provide students with comprehensive insights into the practical, technological, and strategic dimensions of Nigeria’s telecommunications sector, going further than what can be learned from textbooks and classroom discussions.
During their visit to the MTN Service Center in Aromire, the students witnessed firsthand the front-line customer service activities. This provided them with valuable understanding of how the firm manages client questions, addresses technical problems, and maintains smooth service provision.
During their visit at the Switch, they delved into the core structure of MTN’s network infrastructure, seeing up close how data transfer, cybersecurity measures, and operational management ensure that millions of Nigerians stay interconnected every day.
The most memorable part of the visit was an engaging meeting with the leading officials from MTN Nigeria, where they provided valuable industry perspectives and guidance on careers.
Goodluck Lakinbofa, who serves as the Public Relations Manager, talked about the organization’s corporate framework and its ability to stay flexible amidst the fast-changing marketplace.
Nkem Nnake, Manager of Learning, Talent & Career Management, emphasized the importance of personal branding and MTN’s commitment to employee growth and development.
The MTN team discussed important operational strategies with the students, including managing customer experiences, enhancing employee involvement, improving corporate communications, and promoting sustainability.
Chineze Gbenga-Oluwatoye, who serves as the General Manager for Corporate Communications, highlighted the significance of effective communication in forming brand image. She stated, “Communication holds great power, and mastering this skill involves clearly conveying thoughts with assurance and purpose. Regardless of whether you’re interacting with customers or influencing public opinion, your mode of expression has the potential to sway results, foster credibility, and create an impactful effect.”
The session provided students with a better understanding of how business strategies, technological advancements, and customer interaction come together in the telecommunications sector.
As part of MTN Nigeria’s extensive investments in education and workforce enhancement, this tour forms an integral component. The firm goes beyond typical corporate social responsibility activities by actively promoting hands-on learning via various programs such as the MTN Foundation Scholarship Scheme, training in information technology and business skills, along with the MTN Media Innovation Program.
As Nigeria’s commercial and technological environment keeps evolving, such industry tours are essential for equipping the upcoming cohort of professionals with necessary insights and experience.
Through fostering real-world involvement, MTN Nigeria is actively cultivating future leaders who will propel innovation, connectivity, and expansion within the nation’s digital sector.
Provided by Syndigate Media Inc. (
Syndigate.info
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